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Discount error - invoice not synced to QBO

**As of Pointman Version 9.2.0 companies using QBO can no longer apply discounts that exceed the Invoice Subtotal (pre-tax price).

QuickBooks Online does not allow discounts to exceed invoice subtotals, and so due to this we no longer send invoices in this such state.

As a work-around, to get your invoice into QBO and then have it match Pointman's invoice:

In Pointman-
1. Un-finalize the job if it's already finalized
2. Delete the discount
3. Re-finalize the job

In QBO-
4. Open the invoice and manually enter the discount

In Pointman-
5. Un-finalize the job
6. Re-add the discount
7. Re-finalize the job

If you require further assistance, please reach out to the Support Team using any of our channels - 

Phone: 800-299-2079

Chat with us!

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