What does the information on the Job Scorecard mean?

To get to the Job Scorecard:

  1. Click on the Reports
  2. Then click on the Jobs and Payments section
  3. Next click on Job Scorecard, the top option.
  4. Set the Date range with the Starting Date and Ending Date dropdown.
  5. Finally, click "Run Report", then click either the Open Jobs or Finalized Jobs tab.

Right away you will notice two tabs, Open Jobs and Finalized Jobs.  Finalized Jobs will be used for long term reporting (looking back over days/weeks/months/years), as where Open Jobs will be used for short term reporting (day of check-ins).

There are 16 pieces of information that report in a column format.  However, if you'd like to see less columns displayed, you can click on the Choose Columns dropdown:

You can also select how many Rows display, so that you can see more or less information when trying to sift through your results:

Here is an explanation on what some of the more important columns are reporting on:

(Note in the screenshot above, we are only showing 12 of the total 23 column readouts that are available in this report).

Sales Person

This is the Employee who marked the proposal as “accepted” in Pointman.  
For example, If an Employee in the Office marks the proposal as “accepted”, but a Tech started this job in the field, then the Sales Person will display as the Office Employee as opposed to the Tech.  In this example, the Tech would appear under the Visiting Tech row.

If there are multiple Proposals which were accepted by multiple Employees, this will show as multiple Sales people.  You can see this after pressing the the + button:

Total Piece Rate

This is the sum of all of the Invoice item’s piece rates.

Time Onsite

This is calculated in our system by adding the Total onsite time for all visits plus the Dispatch Time for the Primary Tech (but only if the Visit is Marked as a Callback).

Total Job Time

This is calculated in the system by taking the Completed time and subtracting it from the Dispatch time.

Job Avg Hourly Rate

This is the Invoice Total divided by the Total Job Time.

Total Billable Hours

This is the sum of the Billable Hours for each of the Invoice line items.

*Billable Hour Efficiency

This is the Total Billable Hours divided by the Time Onsite.  More on this important PACT metric below.

The Billable Hour Efficiency will display with a percent and will show in a different color, based on where you are in the PACT KPI ranges.  


Labor Cost % of Total Sale

 Total Labor Cost divided by Sales

Total Labor Cost

Total Job Time times Employee Hourly Rate (at time of Dispatch or if none at time of Dispatch, the first Hourly Rate entered)

Material Cost % of Total Sale

Total Material Cost divided by Sales

Total Material Cost

 Pricebook Item Material Cost times the Quantity

Gross Margin Percent

 Sales divided by (Total Labor Cost plus Total Material Cost)

Gross Profit (in dollars) 

Sales minus Total Labor Cost minus Total Material Cost


This key shows what the percentages and colors mean and how you take steps to make positive changes in order to get into the green.

Further information

  • If there is more than 1 visit for a job and/or more than 1 proposal, there will be a +button on the left for you to expand the job and upon pressing the plus button you will see all of the visit and proposal details.


  • Finally you can press the Download button in order to export a spreadsheet (.CSV format).


If you require further assistance, please reach out to the Support Team using any of our channels

Phone: 800-299-2079

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