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How can the Techs see the changes I made to the Pricebook/New Trucks/Reference Library/New Usernames/Photo Tags?

In order to make these changes you will need an SWRemote Administrative Account to access our Admin Website ( manage.swremote.com ) . If you don't have access you will need to speak to whomever in your office has access to make these changes.

*You can also use this update to make brand new Trucks appear in the Truck Dropdown on the SWRemote login screen.

 

1.  Log in to our Admin Website https://manage.swremote.com

2.  Select Master Accounts from the Menu

  

3.  Scroll down until you see the Update Button (below the PayFlow Settings)

    

 

4.  Press the Update button and a detailed progress indicator will show when/what is being updated,        along with the completeness of the update.

 

5.  When the Update is complete, the button will turn green

 6. Final Step (For the Tech's Devices)

  • Pricebook Updates / Reference Book Updates / Photo Tags / new Usernames in the 'add job' dropdown -  Have your Techs go into SWRemote and along the left hand side they will need to press Settings and then press the Force Resync button.  
  • Truck(s) Update / Address Change -  Have your Techs close and re-launch SWRemote to receive these changes.  For more detailed instructions with visuals on how to Quit SWRemote, click HERE .

If a new Truck is still not appearing on the login screen, please review this document:

Adding a new truck to the Truck list at the Log-in Screen

 

If you require further assistance, please reach out to the Support Team using any of our channels - 

Phone: 800-566-6940

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