Why does this occur?
There are a few common reasons that this error could occur:
1. The password is being typed incorrectly. Remember that passwords are case sensitive.
2. Someone at the office potentially reset the password.
Steps to fix the issue
Each of these solutions corresponds to the respective reason above:
- Carefully type the password and make sure you are not entering it incorrectly.
- Make sure if you are using an iPad that the Capital Button is being used if needed -
NOTE: SWRemote has no control over passwords. All passwords are managed in SuccessWare21.
If you require further assistance on this topic, please reach out to SuccessWare21’s support team -