The "Taxable" box will be grayed out if the task has tax pre-built into it. You do not need to worry about adding tax to the task.
If the task previously had pre-built in tax, but no longer does, please call your office. Your operations or dispatch staff will need a make a change in SuccessWare21 to fix this problem.
If you require further assistance on this topic, please reach out to SuccessWare21’s support team -