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How to re-open a Job without creating a new Invoice

If you want to avoid using the Add a Call feature, which creates multiple Invoices, this method will allow you to use the same Invoice for a job that will have many return visits:

  1. Unpost the invoice


         Log into SuccessWare21 and click the 21 Icon

Click on Customer Service, and then Call Center

Double-click on the job in question and press F10. At the bottom of the screen, press Adjust

2. clear the payment/labor etc

On the call center screen/dispatch board, highlight the job the technician is currently on and hit the F10 button.  This will open the invoice.
Click the Enter cost button at the top of the window. 

Click the Labor tab.

Right click, then choose Labor, and then Reset Labor, click Yes, and then OK. 

 

 

If you require further assistance on this topic, please reach out to SuccessWare21’s support team 

Phone: 888-251-2779

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