The Work Suggested, and the Work Done notes get sent across at separate times while on the job through SWAPI. You can see these being sent in the Logs of the SWRemote admin site.
Work Suggested Notes
The Work Suggested Notes get sent across to SuccessWare21 first at theInvoicescreen after tapping the next arrow. This gets sent with the SendInvoiceToSW request.
Work Done Notes -
The Work Done Notes get sent across to SuccessWare21 first at the Job Debriefscreen after tapping the next arrow. This gets sent with the UpdateJobSummary request.
The SWRemote app does keep the Job Notes saved in the memory of the Device. There are some cases where if there is a restart/crash of the app, you could loose your notes, if they have first NOT been transmitted to SuccessWare21 though the two requests described above.
If the Notes did transmit through SuccessWare21 and SWRemote crashed or was restarted, there are cases where the Notes can be retrieved through the SWRemote Logs, which is the API between us and SuccessWare21 (SWAPI).
If you require further assistance, please reach out to the Support Team using any of our channels
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