This occurs when the Office updates the Lead Gen Codes inside of SuccessWare21 and the Device has not seen the Updates. 2 Things must be done:
First an Update needs to be run inside of the SWRemote Admin site.
How to update the Pricebook on the SWRemote Admin site
Second, a Force Resync needs to be run on the Devices.
How to run a force resync on a device
If you require further assistance, please reach out to the Support Team using any of our channels -