- Login to https://go.wepay.com/
- Click on the Reporting tab
- Locate the transaction under the Payments tab. You can set a date range using the date picker to narrow down your search.
- Click on the blue hyperlink for the transaction you're looking to issue a refund for.
- Click the Issue Refund button
- You'll be asked to confirm the refund. Click Confirm.
- At the top of the window, you'll see a banner stating the refund was successful.
- If you go to Reporting > Payments, you'll see the refund in that list as well.
If you require further assistance, please reach out to the Support Team using any of our channels -
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