Authorization Failed: Invalid Account Number. Please retry your payment or try another payment method.

When trying to submit a credit card payment a message is displayed on screen that says: Authorization Failed: Invalid Account Number.  Would you like to continue?

Reason why error occurs
The credit card number that was entered is not in a valid credit card number format.

Example of an invalid credit card number: 1234 1234 1234 1234 or 1234-1234-1234-1234

Steps to fix the issue
Verify the credit card numbers and re-key in the credit card without any spaces or special characters

Example: 1234123412341234


If you require further assistance, please reach out to the Support Team using any of our channels - 

Phone: 800-566-6940

Chat with us! 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk