There are a few things that can trigger the 'Invalid User (asdm1)' error when attempting to Login to SWRemote. Sometimes a bit of live troubleshooting is required to determine what the issue us. Calling in is typically the best course of action (800-566-6940 option 2).
The first thing to check, is to make sure the User is assigned to 1 of the 3 designated SWRemote Technician Usergroups, located inside of the SuccessWare21 User Manager:
However, if you wish to grant Dual access to SuccessWare21 and SWRemote, for an existing SuccessWare21 User, follow these instructions:
If you require further assistance, please reach out to the Support Team using any of our channels
Phone: 800-566-6940 option 2
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