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Error: You are currently not connected so Authorization could not be performed.

This message indicates that the device does not have a valid data connection (cellular or wireless) and will not be able to transmit payment information.

The following steps can taken to successfully send the payment through:

  • Make sure Airplane mode is off.
  • Go into the device's settings and toggle (turn off/on) the Cellular Data (iOS) / Mobile Data (Android). This will refresh the connection and you can try to submit the payment again.

 

Note: If these options do not resolve the issue, a Credit Card Payment will not be able to be taken through SWRemote in the field until the connection is reestablished.

 

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