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Items in the pricebook / reference library are listed or added multiple times

Why does this happen?

This is a known bug that we are working on resolving long-term.  In the meantime, this issue can be resolved by reloading the Pricebook/Reference Library in SWRemote.  

 How do we fix this?

The Tech will need to press the Settings button inside of SWRemote and then press the "Force Resync" button. The Settings button is located in the menu of SWRemote, which are on the left side of SWRemote.

Once you complete the ReSync, attempt to add or select your item and you will see it is only listed once.

 

 

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